Shipping policy

CushionBuddy™ Shipping Policy

Last updated: [01/28/2026

At CushionBuddy, we’re committed to delivering comfort to your doorstep as quickly and reliably as possible. Please review our shipping information below before placing an order.

Shipping Coverage

We currently ship to customers within the United States.

At this time, we do not ship to:

  • Alaska

  • Hawaii

  • U.S. territories

  • PO Boxes or APO/FPO addresses

Free Shipping

We proudly offer FREE shipping on eligible products.

At this time, all products available on CushionBuddy.com qualify for free shipping.
Any future changes to shipping eligibility will be clearly noted on the product page.

Order Processing Time

  • Orders are processed within 1–2 business days

  • Orders placed after 2:00 PM Central Time or on weekends/holidays will be processed the next business day

Once your order has been processed, it will be prepared for shipment and handed off to our shipping partners.

Estimated Delivery Time

After processing, orders typically arrive within:

4–9 business days

This delivery window includes:

  • Processing time (1–2 business days)

  • Transit time (3–7 business days)

Most customers receive their orders within one week, depending on location and shipping conditions.

Shipping Method

Orders are shipped using reliable U.S.-based fulfillment partners and logistics providers to ensure timely and efficient delivery.

Tracking information will be provided once your order ships.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to update after shipment.

Shipping Delays

While we strive to meet our estimated delivery times, delays may occur due to factors beyond our control, including:

  • High order volume

  • Weather conditions

  • Carrier delays

  • Supply chain disruptions

CushionBuddy is not responsible for delays caused by carriers, but we are always happy to assist in tracking your order.

Incorrect Address Information

Please ensure your shipping address is entered correctly at checkout.

CushionBuddy is not responsible for:

  • Orders delivered to incorrect addresses provided by the customer

  • Packages marked as delivered by the carrier but not received due to address errors

Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact us within 48 hours of delivery with photo evidence when applicable.

📧 Email: thecushionbuddy@gmail.com

We will review each case and determine the appropriate resolution.

Questions?

If you have any questions about shipping or delivery, please reach out to our support team:

📧 thecushionbuddy@gmail.com
🕒 Response time: 24–48 business hours